Talent Solutions
  • Customer Service

    Superior customer service starts with hiring people who enjoy fulfilling clients’ needs. The right assessment can enhance hiring decisions, increase service quality, and keep your customers happy and doing business with your company:

    • Call Center Simulation Evaluate each applicant on a broad range of call center skills and receive helpful training advice targeting his/her developmental needs
    • Productivity Index Quickly assess five key productivity indicators, including customer service and support
    • REPeValuator Use this job simulation that integrates seamlessly with Taleo to identify job candidates who can efficiently and effectively build client relationships
    • ServiceFirst Assess each candidate's service abilities and receive tailored interview questions and coaching tips to help you select and develop top performers