Call Center SimulationTM
Preview call center candidates while they preview the job
Call Center Simulation is a computer-based simulation that accurately pre-screens contact center job applicants. Applicants "test drive" the job, experiencing what it’s really like to operate a call center workstation. They receive a realistic preview of the job; you receive a realistic preview of their abilities.
During the simulation, applicants experience a series of in-bound customer calls similar to those they’ll handle on a daily basis. Applicants must demonstrate keyboard and navigation skills along with identifying the most effective responses to service and sales situations.
Call Center Simulation measures
- Ability to learn and apply procedures
- Ability to develop customer rapport
- Ability to discover customer needs
- Ability to problem-solve and respond to customer needs
- Sales orientation
- Teamwork
- Multitasking
Availability
Currently available in the United States, Canada, Latin America, and the Caribbean. Please contact us for a customized version if it is not already available in your country.
Call Center Simulation is a trademark of Employment Technologies Corporation.